1. Applicability

Unless otherwise agreed in writing, these general terms and conditions apply to all offers and agreements from or with Margaux Raynaud and all related actions, both preparatory and executive in nature.

2. Company Description

Margaux Raynaud is an independently operating practice providing coaching, counselling, training, lifestyle and nutrition education, and culinary workshops (including cooking classes and food-related educational activities).

3. Definitions

• Contractor: Margaux Raynaud, who offers services under these terms and conditions.
• Client: The Contractor’s counterparty sponsoring the services. In coaching, this may be the Coachee or the Coachee’s sponsor.
• Coachee: The recipient of coaching or counselling. May be the Client or sponsored by the Client.
• Participant: Any person taking part in a workshop (may be the Client or Coachee).
• Workshop: A group or individual culinary activity, cooking class, or food-related educational session, practical or demonstrational.
• Agreement: A verbal or written contract between the Client and the Contractor regarding an agreed service.
• Parties: The Contractor, the Client, and/or the Coachee.

4. Execution of the Agreement

a. The Contractor will perform the Agreement to the best of her knowledge and ability and in accordance with the requirements of good workmanship.
b. The Contractor has a best-efforts obligation, never a result obligation.
c. The Client and/or Coachee must provide all information reasonably necessary for execution of the Agreement. Delays or incomplete information may result in suspension or additional charges.
d. The Contractor is not liable for damage resulting from reliance on incorrect or incomplete information, unless she should reasonably have been aware of the inaccuracy.
e. Workshops / Cooking Sessions: Participation is at the Participant’s own risk. Participants must disclose all food allergies, intolerances, dietary requirements, medical conditions, or other relevant health issues in advance. The Contractor is not liable for injury, allergic reactions, or health consequences resulting from incomplete or inaccurate information provided by the Participant.
f. The Contractor will provide instructions and guidance during workshops. Participants are responsible for following instructions and using equipment safely.

5. Prices and Quotes

a. All quotations are non-binding and remain valid for thirty (30) days from the date of issue.
b. All prices are VAT-exempt under the Dutch Small Business Scheme (Kleineondernemersregeling, KOR). VAT is therefore not charged.
c. Quotations are based on the information available to the Contractor at the time of issuing the quotation.
d. An Agreement is concluded once the Contractor has received written acceptance, either by signed approval or confirmation via e-mail.
e. For long-term coaching arrangements, the Contractor reserves the right to adjust rates annually in line with the general price index or relevant government measures. Clients will be informed of any adjustment in advance. If a client does not agree with the adjusted rate, they may terminate the agreement before the new rate takes effect.

6. Payment

a. Payments are made by bank transfer, unless otherwise agreed in writing.
b. Invoices must be paid within fourteen (14) days of the invoice date and, in all cases, no later than forty-eight (48) hours before the start of a coaching programme, workshop, or session.
c. Any objections to an invoice must be submitted in writing within seven (7) days of the invoice date. If no objection is received within this period, the invoice is deemed accepted.
d. In the event of late payment, statutory interest will be charged in accordance with applicable Dutch law. If payment remains outstanding after a reminder, statutory collection costs may be charged to the Client.

7. Duration and Termination

a. Coaching/counselling duration is as specified in the offer and accepted by the Client.
b. Early termination requires mutual agreement. Individual coaching sessions are not part of an ongoing purchase obligation.
c. The Contractor may terminate immediately if she discovers she lacks qualifications to continue.
d. The Contractor may terminate immediately if the Client cannot meet financial obligations.

8. Cancellation, Rescheduling, and Workshops

a. The Contractor reserves the right to cancel or reschedule coaching sessions or workshops in the event of illness, incapacity, death or serious illness of close family members, or other circumstances beyond the Contractor’s reasonable control (force majeure). Where possible, the Client or Participant will be informed as soon as practicable and offered an alternative date or a refund.
b. Client cancellations of individual coaching sessions must be made in writing and are subject to the following terms:

• Cancellation less than twenty-four (24) hours before the scheduled session: 100% of the session fee is charged.
• Cancellation between twenty-four (24) and forty-eight (48) hours before the scheduled session: 50% of the session fee is charged.

c. Rescheduling of coaching sessions is possible up to twenty-four (24) hours before the scheduled session, subject to availability. Whether a rescheduled session is charged in full or in part is at the Contractor’s discretion, considering the circumstances and any costs incurred.
d. Workshops and group programmes may be cancelled or rescheduled by the Contractor if the minimum number of participants is not reached or in the event of force majeure. In such cases, Participants will be offered a replacement date or a refund.
e. If a Participant is unable to attend a workshop or group programme, no refund or replacement is provided unless otherwise agreed by the Contractor. Exceptions are at the Contractor’s discretion and may take into account preparation, venue, and other costs already incurred.

9. Confidentiality

a. All Parties must maintain confidentiality regarding information obtained through the Agreement.
b. Anonymized information may be shared for supervision or professional development.
c. In cases of imminent danger or legal obligation, the Contractor may disclose necessary information to authorities or the Coachee’s sponsor.
d. Confidentiality extends to all communications (email, post, voicemail). Parties must recognize that third-party systems may not guarantee full privacy.
e. If the Client is not the Coachee, confidentiality between Contractor and Coachee still applies; information shared with the Client requires the Coachee’s consent.

10. Liability and Disclaimers

a. The Contractor has a best-efforts obligation, never a result obligation.
b. The Contractor is not liable for decisions, actions, or omissions of the Client or Coachee.
c. Clients and Coachees are responsible for their own choices and behavior during and after services.
d. Coaching, workshops, and nutritional/lifestyle guidance are educational in nature. They do not replace medical or dietetic treatment. No guarantees are given regarding weight loss, health outcomes, or food-related results.
e. Workshop Safety: The Contractor is not liable for injuries resulting from use of equipment, tools, heat sources, or ingredients unless caused by intent or gross negligence.
f. Workshops at third-party locations: The Contractor is not liable for damage or loss caused by facilities or equipment provided by third parties.
g. The Contractor is not responsible for damage arising from incorrectness or incompleteness of information on the website.

11. Retention of Property

a. All goods provided (tests, cards, exercises, books, software, etc.) remain the Contractor’s property and may not be reproduced or shared without consent.
b. The Client/Coachee may not pledge or encumber these goods.
c. If third parties attempt to claim these goods, the Client/Coachee must inform the Contractor.
d. Goods must be returned in good condition; damages caused by the Client/Coachee will be charged.

12. Changes to Terms

The version in effect at the time of conclusion of the Agreement applies.